Contact Us
Phone, Email, and Mail Contact
Live Online Contact - Our representatives will handle your AES customer service and support questions or comments.
For students, parents and borrowers
Customer service phone: 1-800-233-0557
Customer service hours:
- Have questions about your account details or management?
Customer service representatives are available Monday - Friday, 7:30 AM to 9:00 PM (ET), except major holidays. - Need help logging in to your account or using the website?
Technical support is available Monday - Friday, 8:00 AM to Midnight (ET) and Saturday, 8:00 AM to 6:00 PM (ET), except major holidays.
For schools and financial aid officers
General information: 1-800-443-0646
Monday - Friday, 7:30 AM to 9:00 PM (ET), except major holidays.
For faster service, please select the link that best describes your situation so we can direct you to the correct department:
- Students and parents planning for college
FAFSA help, information on loan programs and disbursement - Borrowers repaying their loans
Get help managing your student loans - Current and prospective school partners
Help for financial aid professionals, including state and national sales staff. - Current and prospective lending partners
Help for banking industry professionals - Media Inquiries
Resource for reporters, journalists, and other media professionals
Account Access
Questions About Your Account?
Did you know that by signing in to your account you can:
- Change your address?
- Check your loan balance?
- Make a payment?
- View your payment history and billing details?
- Get your reportable tax information?